компания "expertise group,тоо" qualification & experience requirements: higher professional (technical or engineering-economical) education. at least 7 years of experience in it service, working in complex it environment on engineer, senior engineer or supervisory/team lead roles. proven experience in organizational change management. required competences: technical: itil-processes knowledge: practical knowledge of it processes: change management, incident management, request fulfillment, asset & configuration management, etc. network and infrastructure: able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. has knowledge of server environment, e.g. virtualization, backup systems, etc. microsoft products and technologies: has knowledge of software products e.g. operating system, office suites, server family, tools: ms active directory and exchange tasks management. third-party software: knowledge of installation and troubleshooting of office environment applications. itsm tools: knowledge of popular and widely used itsm tools such as topdesk, bmc remedy, etc.behavioral: initiative and creativity - plan work and carry out tasks without detailed instructions; make constructive suggestions; prepare for problems or opportunities in advance; undertake additional responsibilities; respond to situations as they arise with minimal supervision; create novel solutions to problems; evaluate new technology as potential solutions to existing problems. able to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement. customer service - listen and respond effectively to customer questions; resolve customer problems to the customer’s satisfaction; respect all internal and external customers; use a team approach when dealing with customers; follow up to evaluate customer satisfaction. measure customer satisfaction effectively; commit to exceeding customer expectations.
Адрес
Казахстан Атырау