компания "тойота мотор казахстан" toyota motor kazakhstan is seeking for head of customer journey group. ideal candidate will develop lead management and improve toyota and lexus customers’ experience in kazakhstan and kyrgyzstan throughout lifecycle following “customer first” philosophy. job duties: manage contact center operations; secure lead managements targets are met; customer recommendation survey (nps); mystery shopping research; customers’ complaints handling; secure customer relations standards are followed by dealers; continuous customer journey improvement using voice of customer; in collaboration with technical department lead serious cases (including product liability); prepare and manage budgets; motivate and develop department staff. competencies and skills requirements: higher degree in business administration; strong leadership, people management experience (min 4-5 direct reports); strong communication, negotiation and presentation skills; business planning and analysis; “customer first” mindset, empathy to customers’ needs and problems, customer advocacy; proactiveness; problem solving skills; emotional intelligence; stress tolerance; multitasking and ability to keep focus on priorities; business acumen; legal competency to work with contracts, laws and regulations; collaboration and teamwork; fluency in kazakh and russian; spoken and written english, upper intermediate/fluent. условия: challenging tasks work in team of professionals and mentoring from top management strong corporate culture based on continuous improvement opportunities for rotation and career growth competitive salary + social package comfortable dream office corporate car
Адрес
Казахстан Алматы