компания "so/st. petersburg" so/ st. petersburg is announcing the position front of house and duty manager responsibilities: co-ordinate and supervise all activities of operations during the duty shifts. display actively a proactive front of the house leadership style, ensure the professional and effective running of the operations in accordance with so/ service standards, lqa standards and in line with accor policies and procedures. ensure that qualified talents selected by hr, are trained in all areas of responsibility. ensure talent are kept well informed of department objectives and policies. review activities and conduct inspection tours in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained. the ability to direct corrective action where required. responsible for short and long term planning and day-to-day operations of front office and other related areas. keep all departments notified of any fluctuations in business levels, special guests, groups, etc. take the leading role in positively representing the company with guests, reinforcing the customer focused approach to hotel operations all the times provide clear leadership for quality and process improvement initiatives aligned with business goals and objectives, maintaining close liaison with all departments plan and control annual general maintenance and cleaning works in cooperation with engineering and housekeeping department continuously drive the team to get better results, plan and conduct trainings, discuss and plan appraisals, development plans for each talent. develop relationships with guests, return guests, group contacts, etc., to provide maximum, personalized guest service. respond properly and take a supervisory role in any hotel emergency or safety situation as well as insure the proper control and instruction of said emergency procedures. requirements: higher education (bachelor or master degree) 3 years of experience as fo manager or duty manager in a premium class hotel, is obligatory fluent english and russian sound experience in opera great communication, leadership and presentation skills ability and desire to develop, supervise and manage people and things working conditions: full time contract social security and guaranties meals on duty participating in corporate training activities and programs associate rates in accor hotels please, send your cv in english
Адрес
Санкт-Петербург