компания "тлсконтакт казахстан" tlscontact is a global leader in customer relationship management. we offer a wide range of services, from processing visa documents to obtaining visa applications. we invite a supervisor to join our core team in almaty. responsibilities: participate in managing day-to-day operations of companychr(39)s office in compliance with internal procedures act as the senior during business trips (remotely as well), providing all reports and assistance supervise visa agents – prioritizing work, providing guidance, being an expert in most of areas of operations. tracking agents performance intervening as needed to protect and enhance delivery against key service and delivery metrics knowledge in how to control financial costs (increase sales, decrease expenses) and hr resources. develop, coordinate, and implement first-class services work with government clients, supporting organizations and companies to develop and enhance services participate in strategic planning, implementation actions, and ongoing projects provide business reporting in accordance with company processes ensure appropriate communication channels еxistbetween staff and customers support colleagues through advice and mentoring, promoting best practice, sharing information and encouraging team spirit ensure a healthy and safe working environment requirements: 3+ years of working experience (including people management roles) readiness to go on business trips experience in customer service or retail environment engaging directly with public skills of effective performance management, financial and business reporting fluent english high presentation skills advanced ms office user "can do" attitude and willingness to go the extra mile when required strong relationship building and interpersonal skills ability to work in a fast-paced environment well-organized, able to cope effectively under pressure, and manage many concurrent tasks dynamic, curious, and motivated mind-set conditions: competitive compensation package (salary + bonus) social package ability to participate in trainings and development program rich corporate culture in tlscontact we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race or religion. this is our way to build the most diverse and engaged talent pipeline where each employee’s voice matter and valued. we believe that this approach will lead us to a long-term success as an organization in visa services industry.
Адрес
Казахстан Алматы