IT Support Manager

компания "applied labs" we are looking for a qualified it support manger to join our team. you will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues. as a help desk manager, you should have a solid technical background combined with customer service experience. a problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. ultimately, you should be able to ensure high quality technical support and increase client satisfaction. you will be responsible to managing large amounts of inbound and outbound calls in a timely manner ensure customer service is timely and accurate on a daily basis address user tickets regarding hardware, software and networking walk customers through installing applications and computer peripherals address drive-related issues ask targeted questions to diagnose problems guide users with simple, step-by-step instructions conduct remote troubleshooting test alternative pathways until you resolve an issue customize desktop applications to meet user needs follow up with clients to ensure their systems are functional report customer feedback and potential product requests help create technical documentation and manuals you will need to have: excellent written and verbal communications skills in english proven work experience (1+ year) as a help desk or call center representative is preferable hands-on experience with windows/mac os environments or exposure to these os hands on experience with help desk and remote control software ms office proficiency technical proficiency and ability to give instructions to a non-technical audience customer-service oriented with a problem-solving attitude ability to multi-task, set priorities and manage time effective capability of working under pressure and in a fast-paced environment. benefits official employment in accordance with uzbekistanchr(39)s labor laws; frequent team-building activities; health insurance; english courses; group exercises; reimbursement for sport.