BACKGROUND Established in 2013, HONOR is a leading global provider of smart devices: smartphones, laptops, wearables, and audio devices, etc. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products. HONOR pioneered many industry-first technologies and possesses excellent R&D capabilities to support the development of its full portfolio of smartphones and other smart devices. Created amid the rise of the digital age, HONOR develops an ecosystem of innovative products, including smart home and office appliances, healthy lifestyle, and entertainment products. Every HONOR smartphone is subject to strict quality controls and must pass over 400 product tests and over 20 global certification standards before launching. HONOR owns 3,000+ service centers and 43 call centers, providing premium and efficient services to customers in over 82 markets. KEY RESPONSIBILITIES Support Region service biz development projects Being a communication bridge between internal company units and frontline partners Deliver customers-oriented philosophy thru interaction with customer complaints (no direct communication with end-user) Discover weak points in the service network thru satisfaction survey result, design and implement improvement solution Working with hotline, KA, service providers and multi-brand ASCs Define and control customer service satisfaction level Design and implement strategies to improve quality of service Preparation of instructions and bulletins for the ASC’s Conduct regular quality-oriented meetings with service providers Handling claims and questions from end users and dealers Processing Dealer claims for Non-Repairable Equipment Preparing reports and performing other tasks assigned by the service manager Liaise with company management to support and implement growth strategies PROFESSIONAL ATTRIBUTE At least 1 year of experience in the After Sales Service Working experience in mobile industry is an advantage Higher education (Bachelor’s degree or above) Strong result oriented Ability to work in a multitasking environment Strong command of the English language (Upper-Intermediate or above) Strong analytical, communication and presentation skills (Excel, Power Point) WHAT WE OFFER Global cooperation, fast-developing business, opportunity for professional growth and career development Working time: 5/2 since 9.30 a.m. to 18.00 p.m. Territory: Business center Krylatskiy Hills Competitive salary Medical insurance Mobile phone allowance and another benefits
Адрес
Москва