компания "indriver" indrive is an international ride-hailing service headquartered in mountain view, ca. indrive appchr(39)s downloads exceed 150m, we are operating in more than 700+ cities in 47 countries.yep, now we are indrive :) we are looking for a director of customer support who will take care & pay maximum attention to what is mattered most to us - our customers. please, be advised that this role needs relocation to kazakhstan. what will you do: create and support the best customer support and maintain the highest customer satisfaction level; manage 900 ftes under subordination; build up, maintain and manage the departmentchr(39)s budget; create and continuously support the flow in order to constantly decrease the contact rate and customer support expenditures. update and improve all operational processes in the department; work collaboratively with marketing, ops., product, and finance departments; revamp and updаtеthe flow to customer support (kpis, slas, metrics, etc); requirements: experience in customer support from 3 years you are currently working in a managerchr(39)s role; high level of proactivity, energy and results-driven attitude; you have previous successful experience delivering end-to-end projects; high level of experience in salesforce, excel/google sheets readiness to short and middle-term business trips. we offer: stable salary, official registration, stock options; working from office mode unlimited opportunities for professional and career growth, regular external and internal training partially or fully paid additional training courses, including english classes the opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global tech industry our employees are the most valuable thing we have. we make sure that the office space is as comfortable as possible for work and leisure. we hold various corporate and thematic events that help us in our work and make life brighter.
Адрес
Казахстан Алматы