Deputy Manager – Operations Visa Application Centre

Deputy Manager – Operations Visa Application Centre Responsibility: Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre. Conduct regular Audits for all processes & implement all new process; Ensure regular error Monitoring. Maintain & improve level of customer & mission satisfaction. Maintain adherence to the Service Level Agreements ’s; Maintain high standards of ethics, integrity, and compliance; Liaise with various support functions to handle team related queries; Ensure delivery of Value-Added Services options and achievement of the VAS targets; Manage VAC productivity and VAC security (Physical & data) Qualification & Experience Education: Graduate degree. Turkish language C1, English B2; Russian language as a native. Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry. Strong knowledge of MS Office. Adaptability and presence of mind to handle customer requests. Deep knowledge and understanding of systems and processes; Ability to innovate and improve procedures for performance improvement; Team management skills. Good Communication skills; Quality & Service Orientation. Teamwork & Collaboration Good team player. Problem solving & Multitasking skills. Terms: Work schedule: Mon.-Fri. from 9:00-18:00. Full participation of the Labor Code of the Russian Federation. Salary is discussed. Trial period 3 months. Career opportunities in an international environment. Proactive, friendly, international team.