IT Support Technician

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers An IT Support Technician will be responsible for delivering world class IT Support to GE sites and users. The Technician will provide support via either walk-up, hands-on or potentially remote types of engagement. Whilst based at a specific site, an IT Support Technician may have responsibility for additional sites as well. The role requires wide and deep knowledge in IT Infrastructure, end-user technologies and site environment as well as excellent customer relationship and organisation skills. Responsibilities: End User Engagement - Focal point for customer interaction and support for local IT issues including (but not restricted to) client, mobility, wireless, AV, conference room, telepresence and network connectivity. emote Support - Provide support to remote users through the telephone, Teams, LogMeIn session or any GE approved tools, which would include screen sharing or direct access to the user’s machine. Hardware Management - Manage onsite inventory of PCs and mobile devices – including lockable storage and the return or receipt of devices to/from a central depot or OEM. Assist with Projects – Support the local site with projects such as (but not restricted to) move, refurbishments, relocation, building refit, cabling. Assist other IT product teams with major infrastructure projects such as network, printing, telephones. Guide End Users - Provide guidance and direction for end users regarding core technology processes and tools. Keep Information Up-to-date - Maintain relevant site information and knowledge databases including (but not restricted to) : site plans, network diagrams, standard operating procedures, inventories and ensure CMDB is always up-to-date. Knowledge Articles - Review the quality of knowledge articles that technicians have available for supporting users, and seek improvements where necessary. Conditions: Competitive Salary + Benefits (Medical Insurance, Mobile & Meal Allowance)