You will maintain product documentation for several b2b software. Cloud communication platform edna lets companies manage interactions with their customers over non-voice channels on each stage of customer lifecycle (notifications, client service, customer care, marketing engagement). edna Chat Center provides user interface and tools for efficient contact center operations. Our clients manage communications with customer blending messaging chanells as Whatsapp, Viber, Apple Business Chat and other messengers, push notifications, web chat, in-app chat, email, SMS. Our clients are from Russia, Azerbaijan, Indonesia, Mexico, Brazil and other countries. You will create documentation for international clients in English and review documentation in Russian Job goals and responsibilities: Lead product documentation processes Create and maintain product documentation for customers and developers which would like to use our APIs and SDKs Review product documentation (usability, mistakes) and make improvements Provide feedback and reviewing for other members of the team Compose and publish articles for the knowledge base Continuously improve documentation and study feedback from customers, external developers and internal users Collaborate with product managers, designers, developers to create documentation Requirements: Proven experience making technical content for audiences with mixed levels of expertise Ability to learn highly technical products quickly using pre-release software and internal documentation Ability to obtain information through research, interviews, and experimentation Understanding of version control systems Experience with GitLab and GitHab Experience with AsciiDoc or Markdown Experience working in Scrum/Agile development environments Experience in implementation and application of Docs-as-code practice Excellent communicative skills, ability to establish a work environment which is based on partnership, openness and trust. A passion for meticulous writing, editing, spelling, grammar, and formatting Conditions: Office in 5 min from m. Autozavodskaya, Business center Omega Plaza Career growth opportunities 50% compensation for parking place Modern and cozy office, including tea, coffee, sweets, fruits Flexible working time schedule Birthday bonus Education, trainings, participation in professional events (for company expenses) After trial period: Medical insurance (incl. Stomatology). Special price for Medical Insurance for relatives
Адрес
Москва