Night Manager / Ночной менеджер отеля международной сети

Your duties will include: Organization and control operational hotel work of all departments at night time in accordance with brand standards To work closely with and inform the Front Office Manager of any unusual activities that occur daily Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel. To find suitable solutions to meet customers needs depending on the possibilities available at the hotel. To carryout all necessary operations when guests arrive and depart (check-in/ check-out) Respond to a wide range of guest requests and promote hotel facilities Manage invoicing payments and cash operations during the night shift Check the “room report” and keep housekeeping informed of any modifications What profile are we looking for? High education Experience in FO department – not less than 2 years High level of written, and speaking English&Russian; other languages would be a plus Knowledge of specialized hotel programs (OPERA) Guest & Sales oriented and service minded Ability to listen and anticipate Diplomacy and self-control Well organised Smile! We offer: Stable work in accordance with Russian Labor Code in an international company; Free meals in hotel cafeteria; Medical insurance; Quarterly bonus based on results; Opportunities for professional and career growth; Loyalty Program for employees «ALL Heartists», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.). "Best employee" nomination Hotel Ibis Moscow Dynamo offers 317 rooms, 5 conference halls from 33 to 67 m2-, one restaurant with 180 seats, bar, free wifi and 24/7 service.