IT-специалист

компания "four seasons hotel lion palace" four seasons hotel lion palace st. petersburg invites you to join a professional and friendly team of people interested in the hotel business industry, professional and career development in the international luxury hotel chain. our hotel is located in the heart of saint petersburg, a 7-minute walk from the admiralteiskaya metro station. our purpose is to create impressions that will stay with our guest for a lifetime. it comes from our belief that life is richer when we truly connect to the people and world around us. our "golden rule" states: we seek to treat others as we would have them treat us. at the moment we have a vacancy of it manager, where advanced level of english language is highly needed. key job responsibilities: comply with and enforce four seasons’ category one and category two work rules and standards of conduct as set forth in empact. must have strong interpersonal skills and be able to relate to all levels of staff. must be able to assist hotel guests with technical requirements and issues. must be able to provide high levels of service and support to admin users as per contracted service level agreement. assist in other areas of the accounting office as needed. ensure critical systems, specifically opera property management system, call accounting, hsia, pabx and micros-simphony point of sales, computer systems are available twenty-four (24) hours per day. establish and maintain user procedures and hardware familiarization for all systems. provide administration services, to include; contribution to technology capital and operating budgets. provide systems administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. assist in server infrastructure management, performance monitoring, operating system upgrades and troubleshooting. ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. maintain and promote four seasons core technology standards as outlined in the four seasons it core standards. assist in the co-ordination of new acquisitions and major projects as required. participate in property-level, corporate-initiated technology implementations. good knowledge and support for desktop os and applications including patches. provide direct guest support and quality support to function rooms and conference services. administer microsoft o365, connection to global vpn and other communication tools. assist in the process of systems backup and recovery procedures. assist in management of third party vendors. provide 24 / 7 support for mission critical systems. assist at network support and security of hotel network, active directory maintenance, server infrastructure maintenance, network infrastructure maintenance – wired & wireless, network protection and failover tools implementation (firewall, web security, multi-homing devices, etc). perform any additional duties as assigned by the director of finance/assistant director of finance or director of it. recommend new applications as requested by hotels to streamline business processes. implement technology “best practices”. provide hsia guest and customer support when no contract with third parties exists. requirements: 1-3 years of experience as it manager in a huge international chain company, hotel experience preferably university or college degree – major in it advanced level of english language project management and knowledge of hospitality applications, pms, hsia, pos (opera, delphi, navison, tac reservation assistant, 1c, mtech rapid response, meeting matrix, ideas, superclick, serenata, focus, workday global hris, etc.) ability to operate operating equipment as necessary ability to operate computer equipment and /software systems including but not limited with microsoft office (word, excel, powerpoint) on the level of experienced user in and other hotel computer equipment сonditions: work in the international hotel chain of the luxury class. legal job placement, paid vacation and sick leave. extended social package - free meals at the employee restaurant, voluntary health insurance, uniform, service delivery, opportunity to learn english. corporate education, training according to the highest standards of four seasons hotel chain. opportunity for professional and career advancement. work shifts 5/2. please send your resume in english.