компания "kpmg" kept is an audit and advisory firm that was previously part of kpmgchr(39)s international network but formally left it on 8 june 2022. we audit financial statements, provide performance improvement and risk management services, help deal with tax and legal issues, provide transaction services and advise on business restructuring and raising financing. kept has an extensive technology practice that helps clients become more efficient with digital products and solutions. we have been working in russia for more than 30 years and we have been rated the no. 1 audit firm in russia since 2009*. currently we have 12 offices in largest cities of russia and belarus employing together over 4,000 people. * raex (expert rating agency), largest audit organizations, 2009–2020 responsibilities: accepting it-related requests, register an incidents, resolve 80% of requests ensuring that user requests are logged and resolved within the approved time frame providing installation and upgrading of computer systems hardware and software organizing administrative functions for network facilities providing first line technical support and problem solving in cases of user hardware/software failure providing of first line technical and/or support and problem solving in cases of network failure escalating problems accurately and on time to the it service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process handling back-ups of servers and laptops handing multi-functioning devices (print, scan, copy) handling the first line of ip- telephony, audio and video- conference systems, including basic programming of these systems and administration training users project work as defined by its project services and it service desk manager, such as migrations and projects, installing software when agreed, etc. maintaining all it services procedures, databases and documentation warehouse inventory to fulfill the role the candidate is expected to meet the following requirements: team member with strong interpersonal skills complete higher education (technical is preferable) or student of evening classes working experience in a similar position not less than half a year intermediate level of english literate writing skills knowledge of networking technologies professional knowledge of windows 10 (certificate is a plus) advanced user of ms office 2016 products (mainly word, excel, outlook, power point) active directory sccm knowledge is a plus itil knowledge will be an advantage able to work under pressure ready to take on responsibility we offer: your own trajectory of development and clear career ladder corporate training: unlimited access to a platform for the study of foreign languages with convenient formats and over 50 trainings to boost personal and professional skills a team ready to support: colleagues will always ready to help and share their expertise competitive salary and extended health insurance ability to combine work from the office (bc limerance ekaterinburg) and from home, remote work personal development: mentoring, coaching and career counseling programs support for physical and mental health (consultations with a psychologist, online fitness and marathons) official employment
Адрес
Екатеринбург