Guest Support Specialist

A company specializing in Airbnb short-term rental management in Vancouver (Canada) is looking for a Guest Support Specialist. In the past year, we have been maintaining more than 100 units and have had over 5000 guests. Job description: We provide 24/7 Guest Support online and over the phone. You will be in communication with the guests during your 8-hour shift, responding to inquiries, coordinating with the Cleaning Team, etc. Responsibilities: - Handle all inquiries, consultations, and bookings - Control check-in, check-out, key exchanges - Provide information, 24/7 guest assistance (within your shift) - Create listing descriptions and guestschr(39) instructions as needed - Interact with guests and Airbnb regarding their reservations - Work closely with the Cleaning Team and Handyman - Perform support of users of our software Requirements: - MUST: - High level of writing and speaking English - Ability to manage unusual situations without explicit instruction - Creative problem-solving - The doer personality - Loads of empathy, patience, and a positive approach - Analytical mindset - Confident computer user Preferable: - Bachelor or equivalent in Linguistics, Education - Experience working in the travel business - Experience working with Airbnb - Experience working remotely We offer: - Work in the young, ambitious, and professional team - Shiftchr(39)s schedule: 17:00 - 01:00 Vancouver time (11:00 - 19:00 Vladivostok Time or 04:00 - 12:00 Moscow Time) - Monthly payments on your bank card - The salary is 2500 RUB per shift (2/2 schedule, flexible, number of shifts is negotiable with coworkers) - Working under a Job Subcontract How to apply: Please include a brief cover letter with your application explaining why you want this job and let us know where you are located.