компания "pre-interviews" a company specializing in airbnb short-term rental management in vancouver (canada) is looking for a guest support specialist. in the past year, we have been maintaining more than 100 units and have had over 5000 guests. job description: we provide 24/7 guest support online and over the phone. you will be in communication with the guests during your 8-hour shift, responding to inquiries, coordinating with the cleaning team, etc. responsibilities: - handle all inquiries, consultations, and bookings - control check-in, check-out, key exchanges - provide information, 24/7 guest assistance (within your shift) - create listing descriptions and guestschr(39) instructions as needed - interact with guests and airbnb regarding their reservations - work closely with the cleaning team and handyman - perform support of users of our software requirements: - must: - high level of writing and speaking english - ability to manage unusual situations without explicit instruction - creative problem-solving - the doer personality - loads of empathy, patience, and a positive approach - analytical mindset - confident computer user preferable: - bachelor or equivalent in linguistics, education - experience working in the travel business - experience working with airbnb - experience working remotely we offer: - work in the young, ambitious, and professional team - shiftchr(39)s schedule: 17:00 - 01:00 vancouver time (10:00 - 18:00 vladivostok time or 03:00 - 11:00 moscow time) - monthly payments on your bank card - the salary is 2500 rub per shift (negotiable schedule, 5/2 (flexible) is preferable but we are ready to consider other options) - working under a job subcontract how to apply: please include a brief cover letter with your application explaining why you want this job.
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