Team Lead of Verification (KYC department)

компания "manpowergroup" manpowegroup and our partner are looking for a colleague who would be in charge of kyc (know your customer) department which performs documentation verification procedures. what you will do: ∙ help new employees to join the team and acquire the knowledge necessary for work; ∙ maintain team spirit; ∙ provide recommendations for improving work processes (quality, efficiency, speed); ∙ collaborate and involve employees of related departments on product improvement matters; ∙ collect and monitor analytics and statistics to track department progress and share with related departments; ∙ monitor the achievement of key department metrics; ∙ calculate kpis and bonuses; ∙ conduct scheduled departmental meetings (group and personal); ∙ approve and adjust the schedule, vacation calendar. what we are looking for: ∙ experience in building processes and service standards, coordinating team work; ∙ fluency in english (advanced level speaking and writing); ∙ experience as team lead of verification (kyc)/customer support; ∙ experience in building a cohesive team; ∙ proactivity; ∙ people skills; ∙ stress resistance, service orientation, planning and organization skills; ∙ decision making ability; ∙ knowledge of financial markets would be an advantage. what we offer: ∙ competitive compensation depending on experience and skills; ∙ office mode job; ∙ numerous benefits (paid lunches, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.); ∙ professional development opportunities; ∙ working in a high-energy professional environment; ∙ corporate and social events