компания "gismart" about us: gismart is a leading developer and publisher of mobile games and entertainment-focused apps with over 1 billion downloads. the company operates within three primary focus areas — hypercasual and casual games, music entertainment apps, and wellness products. gismart’s top titles include cross logic, cool goal!, pencil rush 3d, body race, vip guard, little ant colony, beat maker go, piano crush, dj it!, wedrum, facetory and others. today gismart unites over 300 professionals. the company is based in london and warsaw. in 2020, gismart was ranked the 6th fastest-growing company in europe according to the financial times (ft 1000). requirements: written english — advanced (c1-c2) ability to create complex step-by-step guides and handle billing issues while keeping the replies clear, structured, and polite speed typing understanding of how mobile apps work (app versions, updates, compatibility with various devices) understanding of the nature of subscriptions: renewals, refunds, invoicing a good listener and a good communicator. 90% of your work will involve chatting with people, including dissatisfied clients. your task is to find the key to working with all types of users ability to work independently and make decisions on the go you should be ready for 70% routine tasks and 30% spontaneity and a fast-changing environment you should be a stress-resistant person will be a plus: experience with paypal/ stripe or other payment platforms experience with ticket or chat systems (zendesk/ intercom/ freshdesk, etc) genuine interest in the wellness sphere (dances, self-care, face yoga, diet) responsibilities: work with tickets (zendesk) — reply to all incoming requests in a timely manner while ensuring the highest quality of service is provided support mobile apps in the app store/ google play: reply to reviews, monitor tendencies and issues, gather feature requests resolve billing-related issues: refund requests, declined payments, etc. improve customer retention. platforms: paypal, stripe handle customer complaints, and provide appropriate solutions and alternatives in line with the gismart support policy create and maintain a saved replies library cooperate across teams for reporting and bug resolution employee benefits: transparent and consistent feedback to help you advance your career competitive salary medical insurance, 100% sick leave coverage, 3 personal days english classes private musical instruments and singing lessons quarterly education days for the entire company 50% compensation for car parking 75% compensation sport activities fully-stocked kitchen corporate library breakfasts in the office gifting for major life events comfortable office in the city center with an amazing view
Адрес
Белоруссия Минск