компания "kpmg" requirements: complete higher education (it is preferable) working experience in a similar position not less than half a year fluent english basic knowledge of networking technologies; professional knowledge of windows xp, windows vista and basic knowledge of windows 7; advanced user of ms office (mainly word, excel, outlook) ; advanced user of hardware team member with strong interpersonal skills; able to work under pressure; ready to take on responsibility. responsibilities: · ensuring that user requests are logged and resolved within the approved time frame · providing installation and upgrading of computer systems hardware and software · organizing administrative functions for network facilities · providing first line technical support and problem solving in cases of user hardware/software failure · providing of first line technical and/or support and problem solving in cases of network failure · escalating problems accurately and on time to the it service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process · handling back-ups of desktops and laptops · handing multi-functioning devices (print, scan, copy) · handling the first line of ip- telephony, audio and video- conference systems, including basic programming of these systems and administration · training users · project work as defined by its project services and it service desk manager, such as migrations and projects, installing software when agreed, etc. · maintaining all it services procedures, databases and documentation
Адрес
Казахстан Алматы