1st Line Customer Support Manager

компания "latoken" latoken’s mission is to put financial life at fingertips. so everybody can use money to build and be a stakeholder of the future. we are doing it to free people’s potential with the economic freedom to own and manage assets and money free of bureaucracy and corruption. so people can access money for their health, education, productivity, assets, and investments to become stakeholders of mankindchr(39)s future. this economic freedom can be spread with the adoption of cryptocurrency and assets worldwide.mission: ensure customers success is scalable to a million daily users with quick problem solving, high quality responses and a few minutes of kyc verification. main performance number: hit 95%+ users satisfactionsecond performance number: 1st response time in live chatsthird performance number: kyc is approved within minsday and/or night shifts, 12 hrs shifts. $$$rub competitive + bonus ote up to 25k.functions: • respond : respond to client issues in a live chat within 60 sec.• troubleshooting : resolve client issues with tech team by creating tickets for 2nd line agents.• qa : test platform to catch issues before our users.• compliance : review kyc applications.• feedback loop : note client problems and share their feedback on breakfasts.• satisfaction : ensure 95% user satisfaction rate.• community : respond and maintain our telegram support group. requirement skills and experience:at least 6 months of customer support experience.at least 6 months of experience working with social media (replying to customers, improving the image of the brand while responding).basic understanding of the crypto industry and the major products on the market.fluent written english.eager to work with people with high performance standards.can code in python or learn over a weekend.olympiad winner.technical acumen & logical thinking. self-starting, multi-tasking, well organized, able to work in a fast-paced environment, result-oriented.ability to work 2/2 12h night shifts. keywords: fintech, customer support, sales b2c, trading, crypto, fintech, blockchain, fintech startups, marketing