Customer Experience Specialist (удаленная работа)

Ищем специалиста Customer Support/Guest Support A company specialized in short-term rental management in Vancouver is looking for a Customer Support Specialist. In the past year, we have been maintaining more than 100 units and have had over 4000 guests. Job description: We provide 24/7 Guest Support online and over the phone. You will be in communication with the guests during your 8-hour shift, responding to the inquiries, coordinating with the Cleaning Team, etc. Responsibilities: - Handle all inquiries, consultations, and bookings - Control check-in, check-out, key exchanges - Provide information, 24/7 guest assistance (within your shift) - Create listing descriptions and guests' instructions as needed - Follow the instructions of the supervisor - Work closely with the Cleaning Team and Handyman Requirements: - MUST: Excellent level of writing and speaking English - Creative writing skills - The doer personality - Loads of empathy, patience, and a positive approach - Analytical mindset Preferable: - Bachelor or equivalent in Linguistics, Education - Experience working in the travel business - Experience working with Airbnb - Experience working remotely We offer: - Work in the young, ambitious, and professional team - Full-time remote job - 3/3 shift schedule (9:00 am - 5:00 pm Vancouver time) - The possibility of a career development - Monthly payments via Payoneer - The starting salary of 27500 RUR per month