компания "altenar" the it service management coordinator will be part of an operations team that bridges together the altenar client-facing teams and the technology development/operations teams. you will work closely with our tight-knit commercial account management, risk management and customer service teams to ensure smooth definition of technical requirements and efficient resolution of issues. the right candidate needs to be a critical thinker, inquisitive and aggressively attentive to detail with the right level of technical understanding to bring business and technical people together. responsibilities and duties communicate effectively with multiple altenar departments (cam (commercial account management, business support (risk management, trading), product management to ensure that customer inquiries, and overall satisfaction exceeds expectations. help business support with your technical expertise. harness your technical knowledge to answer questions on the industry and give thoughtful insights on support trends manage the day-to-day trouble shooting activities in itsm tool. incident/request queue management. problem management coordination. change management coordination. ensure quality in the information gathered from customer queries and drive solutions within agreed timescales. ensure all technical cases are solved with the client’s best interest in mind, and ensure underlying causes are addressed permanently. support the head of service management on metrics reporting facilitate maintenance and release schedules. complete work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks if appropriate. facilitate the continued development of the kcs, and the overall process on moving to a knowledge management-centric help desk. contribute to altenar knowledge base. qualifications and skills good communication skills in english (oral and writing) working knowledge of web technologies at a conceptual level. good understanding of itil would be a plus experience with itsm tools some exposure to technical studies would be an advantage ability to present information in formal or informal settings to all levels of an organisation what we can give you good compensation and benefits interesting work with smart colleagues health insuarance corporate english lessons football team partisipating in professional events and corporate events
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