Специалист технической поддержки / Service Desk Specialist

компания "kpmg" kept is an audit and consulting firm that was formerly part of the kpmg international network, but formally left it on june 8, 2022. we audit financial statements, provide services to improve performance indicators, develop strategies and manage risks, help solve tax and legal problems, as well as advise on transaction support, business restructuring and attracting financing. kept has an extensive technology practice that helps customers become more efficient with digital products and solutions responsibilities: accept it and information security-related requests (received by phone, e-mail, web-based system, personally), registration, resolution or escalation ensuring that user requests are logged and resolved within the agreed time frame (according to sla if applicable) escalate problems reasonably, accurately and on time handling the first line of skype-telephony, audio and video- conference systems, handing multi-functioning devices (print, scan, copy) provide first line technical support and problem solving in cases of user hardware/software failure providing of first line technical and/or support and problem solving in cases of network failure and multi-function devices errors (print, scan, copy) provide installation and upgrading of computer systems hardware and software provide consultation and training for end users participate at execution of the its projects if required project work as defined by its project services and it service desk manager, such as migrations and projects, installing software when agreed, etc. maintaining the it service desk related databases and documentation compliance with it services procedures and policies, it knowledge databases competencies, skills and experience: at least 1 year of working experience in support. intermediate level of english both written and oral. higher education (in computer science, mathematics or engineering area is a plus) knowledge of networking technologies basics good interpersonal and communication skills. advanced user of ms office products (mainly word, excel, outlook, power point), skype for business strong knowledge of windows 10 (certificate is a plus) itil knowledge will be an advantage active directory and sccm knowledge is a plus able to work under pressure ready to take on responsibility we offer: great professional it team and friendly environment in moscow “naberezhnaya tower” business center in moscow city usage of modern os and technologies like windows 10, ms office 2019, virtual machines, skype4business, sccm and others support of the various information systems to be used by up to 4500 users in 11 offices located at 2 countries powerful and fast laptop with ssd and monitor comprehensive remuneration package your own trajectory of development and clear career ladder corporate training: unlimited access to a platform for the study of foreign languages with convenient formats and over 50 trainings to boost personal and professional skills business trips: your opportunity to explore russia and beyond competitive salary and extended health insurance ability to combine work from the office (moscow city) and from home personal development: mentoring, coaching and career counseling programs support for physical and mental health (consultations with a psychologist, online fitness and marathons) official employment