Technical support engineer (2nd line)

компания "weigandt-consulting" the international team of weigandt consulting invites support engineers to a new thailand project on migration and support of oracle solutions. we are looking for talented, motivated professionals who are ready to learn quickly and provide high-quality functional and technical assistance to our clients. you will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the systemchr(39)s capabilities in practice. key responsibilities: incidents, tasks, and problem resolution; collecting, preparing, and cleansing of data for incidents following the instructions; documentation of already realized solutions (e.g.: training materials, user guides); an analytical mindset and the ability to use your academic knowledge to tackle specific business problems; capability to see beyond a single issue, understanding its possible broader implications, developing an understanding of system interactions; confident english level (b1+). required working knowledge of: ticketing tools/systems; understanding functional and technical system documentation (user manuals, system high and low level architecture, user interfaces and database tables description); sql, pl/sql enough to prepare a typical report or work-around for incident resolution. nice to have: ability to read code and understand the logic of program components written on java, pro*c, linux shell (ksh, bash, etc.), pl/sql, python great benefits: salary to be discussed on the results of the interview; working with an international team on exciting and challenging projects; great opportunity to realize your professional potential and fulfill your career ambitions.