Analyst

компания "samsung electronics central eurasia llp." overarching responsibilities the role will include managing the day to day running of salesforce including system administration, support and continuous improvement bo management and analysis regular reporting based on bo management system administration basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks such as performance monitoring and backups. manage security of the salesforce instances and data content. manage operational requests and troubleshoot user and system issues. provide training and support to end users and develop relevant materials. defining and implement best practice standards and guidelines. support ensuring all change is managed according to governance, change control processes and best practice. impact assessment of new requirements on salesforce.com and all upstream and downstream applications, systems and processes. careful control of release processes and regression testing. helpdesk support of system users. continuous improvement support the continuous development of salesforce to ensure it remains aligned to the evolving needs of the business. liaising with relevant staff and across areas of the organisation to understand business context for change. use internal and external resources to design and deliver system changes that will enable us to meet our goals. coordinate continuous development, test and integration of new features. lead and educate a community of salesforce champions across departments to improve the usage and adoption of salesforce functionality. requirements: action oriented adaptability analytical skills communication industry knowledge integrity leadership critical thinking customer focus pro excel user decision making and judgement relationship building problem solving teamwork conditions: mobile allowance lunch compensation medical insurance outsourced position