Customer Service Manager with English and German / Специалист службы поддержки клиентов

компания "udalenno" we are a german accommodation company which is specialised in offering accommodations of various sizes in different locations. our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. we want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.at this point we are looking for an experience customer support specialist to welcome to our team.your responsibilities will be: answering chat messages of our guests answering phone calls of guests working with web-based it systems like reservations systems, online keyless access systems, call center solution troubleshooting and solving guest problems with our team our future customer service manager has these characteristics: high english level (c1) and german (c1) work experience as a customer service quick comprehension and organization ability to work independently stress resistance sense of responsibility for apartments and guests a great advantage will be if you are familiar with programs like pms “guesty”, clinq call center workos and have experience in hospitality. we offer: working hours 01:30 pm - 10:00 pm cet (moscow zone 02:30 pm - 11:00 pm), 5:30 am - 02:00 pm cet (moscow zone 6:30 am - 03:00 pm) and 10:30 am - 07:00 pm cet (moscow zone 11:30 pm - 08:00 pm) 2 weeks training full-time work with the contract, 100% remotely competitive salary depending on your results, starting at 1000 eur the high flexibility of working hours and flexible workload (kpis) 24 days of paid vacation per year friendly, positive and fast-growing team we would appreciate it if you start the cover letter with "you won’t find a better customer service manager than me, as…”