Team Lead of Verification (KYC) department

компания "колл солюшенс" the scope of our activity is the provision of customer support services, sales and regional development in the international markets in the field of it and financial technologies.we are looking for a colleague who would be in charge of kyc (know your customer) department which performs documentation verification procedures.what you will do: help new employees to join the team and acquire the knowledge necessary for work; maintain team spirit; provide recommendations for improving work processes (quality, efficiency, speed); collaborate and involve employees of related departments on product improvement matters; collect and monitor analytics and statistics to track department progress and share with related departments; monitor the achievement of key department metrics; calculate kpis and bonuses; conduct scheduled departmental meetings (group and personal); approve and adjust the schedule, vacation calendar. what we are looking for: experience in building processes and service standards, coordinating team work; fluency in english (advanced level speaking and writing); experience as team lead of verification (kyc)/customer support; experience in building a cohesive team; proactivity; people skills; stress resistance, service orientation, planning and organization skills; decision making ability; knowledge of financial markets would be an advantage. what we offer: competitive compensation depending on experience and skills; office mode job; numerous benefits (paid lunches, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.); professional development opportunities; working in a high-energy professional environment; corporate and social events