Veeam Backup for Cloud & Service Providers Engineer (Yerevan)

компания "veeam software" veeam backup for cloud & service providers engineer (yerevan office) veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments. different veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages. veeam builds products to meet complex backup and data management challenges. we work with vmware vsphere, microsoft hyper-v and nutanix ahv virtualization; windows, linux and unix physical systems; active directory, exchange, sharepoint, sql, oracle and sap hana servers; amazon, azure and google cloud public clouds; and many other technologies that form the core of modern it. technical customer support is our customers’ “hotline.” this is a department that has revolutionized the way we think about technical support. they face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers we are now looking for veeam backup for cloud & service providers engineer. your tasks will include: responsibility for handling new cases according to the veeam service level agreement (sla); providing initial support, diagnosing problems and determining the need for escalation fortifying client relationships focused on 100% customer satisfaction documenting all customer interactions (emails, calls, etc.) accurately and within sla in our crm tool ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers performing troubleshooting and analysis, including log file investigation what we expect from you: fluent english (reading/writing/speaking) good knowledge of windows server os and systems administration good knowledge of tcp/ip good knowledge of microsoft sql experience with any of the following will be a plus: linux / vsphere / hyper-v / powershell / san experience in troubleshooting will be a plus demonstrate analytical and problem solving skills ability to quickly learn, understand and explain technical information ability and desire to take ownership of client issues through resolution excellent time management skills ability to work in a fast-paced environment we offer: flexible working hours, no bureaucracy or formalism. excellent professional and career opportunities in the international team of talented and energetic people. competitive salary and regular salary/positions review. welcome bonus (in amount of 2 monthly gross salaries). employment according to the labor code of armenia, “white” salary, 20 days paid annual leave an extended medical insurance policy. professional training and education, including courses and conferences, internal meetups, and unlimited access to the online library. partial coverage of sports and meals expenses. partial rent allowance for expats.