Senior Officer, Customer Service, Retail Banking

компания "al hilal банк" what you will be doing: attracting new customers and selling existing banking products opening and closing current accounts opening, activation, blocking, re-issuance of payment cards, issuance of ready-made cards to customers preparing account statements, certificates at the request of bank customers consulting, placing, making additional instalments and terminating investment deposits consulting on tariffs, accepting letters on incoming and outgoing money transfers and conversions primary payment processing providing quality retail banking services in order to increase customers’ loyalty to the bank and contributing to the creation and maintenance of a professional image of al hilal bank informing and advising clients, receiving feedback from clients to improve all banking products and service levels compliance with the bank’s policies and procedures prompt and high-quality processing of requests of the bank customers such as current accounts, payment cards, investment deposits, incoming and outgoing transactions / conversion payment preparation of necessary reports upon request what you will bring along: higher education in finance minimum 2 years of experience in the bank in a similar position knowledge of banking products, policies and procedures of the bank, legislation of the republic of kazakhstan ability to solve and perform multiple tasks simultaneously ability to convince, customer focus, stress resistance high level of professional style of oral and written speech knowledge of english and kazakh languages not lower than upper-intermediate level compliance with corporate dress code, business etiquette what we offer to you: full-time job office in esentai tower, almaty medical insurance generous vacation of 22 business days (equivalent to 30 calendar days) annual bonus online banking academy health & education allowance bank products with subsidies 2-hrs break for friday pray friendly and comfortable atmosphere interesting corporate life