компания "the ritz-carlton, moscow" general responsibilities: act as support to all operational areas prepare for the flow of arrivals and departures through out the day know the functions of the day, occupancy of the day, vips visiting the hotel (staying in the hotel or in outlets) meet and greet all vips arriving, departing or staying in the hotel or visiting the hotel accommodate all guest requests expediently and courteously and follow up with the relevant department to ensure completion report all guest opportunities with accurate details, history of guest, record of conversation between employee and guest resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement maintain complete knowledge of hotel feature, services, hours of operations, room rates, special promotions, packages, local events, thorough knowledge of the country reporting defects, feedbacks, guest opportunities, vip arrivals, vip departures, vip agenda, vip preferences to gt. maintain a record (log book) of handover and enter all relevant information for the day complete walk through. any maintenance required must be reported and followed up in a timely manner work closely with lpd on emergency situations live and promote rc philosophy & standards general requirements: fluent english and russian (written & oral) higher diploma hotel business experience in the management position is a must conditions: vacation, sick leave paid medical insurance complimentary employee meals career opportunities
Адрес
Москва