компания "caspian international restaurants company" this person is responsible for all logistics operations in given country across brands (once fleet is unified). before that, this person will manage logistics for one, then an increasing number of brands in the country. creates home delivery budget working with brand, finance and hd head of ops responsible for operational kpis: delivery budget per country delivery slas / service levels for all brands using the service daily/weekly/monthly performance hiring forecast and progress rider attrition responsible for overall scheduling maintaining positive relationships with customers. identifying customer needs and overseeing service delivery within the business context. leading the service delivery & call center team, managing conflict, and ensuring the teamchr(39)s processes and tasks are carried out efficiently. managing finances and budgets. determining ways to reduce costs without sacrificing customer satisfaction. assessing customer feedback and using your creativity to establish, improve, and refine services. remaining organized and meeting deadlines. building partnerships and liaising with team leaders to determine the companychr(39)s services, delivery criteria, and solutions for issues that may arise. home delivery manager requirements: a bachelorchr(39)s degree in a business-related field. experience in customer service, leadership, and logistics may be advantageous. good computer skills and the ability to use business support software. strong customer service, project management, and quality control skills. good resource planning skills. excellent leadership and customer service skills. strong teamwork skills and attention to detail.
Адрес
Казахстан Алматы