Director of operations

компания "rixos almaty (тоо solis ltd)" responsibilities: leads and supervises all relevant activities in operations departments and manage overall operations in absence of hotel manager/general manager; responsible for the commercial results of operational departments; keeps close contact with the general manager and co-ordinates relevant activities to improve commercial and other results; ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels; in performing these duties do shall at all times maintain good relations with his supervisor, the department heads as well as the local authorities and other key persons on-going self-driven education on hotel, hotel industry, local market, and technology; handle all guest interactions professionally and appropriately; effectively communicate with other hotel departments, regional, and corporate teams; manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality; develop, recommend, implement and manage the operational department’s annual and long-term goals; ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs; manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the general manager; manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers; ensures optimal compliance with corporate focus audit; is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation; conducts a daily briefing with management on current key activities; evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary; ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance; anticipate and address guest issues and establish proactive processes to promote guest satisfaction; ensures compliance with local health and safety regulations. experience/certificates/education bachelor’s degree/master’s degree from a reputable hospitality/business school preferred; minimum 15 years of total experience with strong operations background; at least 2 years of experience in a similar capacity; high degree of professionalism with strong understanding of hotel operations and business acumen; excellent reading, writing and oral proficiency in english language, knowledge of arabic language can be added advantage; strong working knowledge of digital tools; strong leadership, interpersonal and training skills; excellent communication and customer contact skills; results and service oriented with an eye for details; ability to multi-task, work well in stressful & high-pressure situations; a motivator & self-starter; well-presented and professionally groomed at all times.