компания "cartwheel" wechr(39)re cartwheel, a us-based startup. we make software for on-demand orders. before we started as a startup, we have been developing this software for us for 5 years. we already have more than 1000 restaurants working with us. we have just raised a 2nd round and we are growing really fast, so we’re looking for an operations specialist to manage client-faced operations. the operations specialistchr(39)s key responsibility is optimizing onboarding processes. to be successful as an operations specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. ultimately, a top-notch operations specialist should have excellent organizational, people management, and problem-solving skills. duties: managing day-to-day onboarding operations. optimizing operational processes and procedures for maximum efficiency while maintaining quality standards that bring highest conversion rates assisting with the implementation of new processes and procedures. identifying ways to improve customer experiences. training new employees tracking and reporting on operational performance. maintaining policy and procedure documents. requirements: 2+ years of experience as an operations specialist in onboarding or similar role project management and leadership experience. ability to analyze and improve operational processes. strong people management and organizational skills. excellent communication skills, both written and verbal. strong problem-solving and time management skills. detail-oriented. this job is 100% remote, so candidates with experience in this field as well as having c1 and c2 levels of english will be most preferrable. let us know if youchr(39)re ready to start your career in super-fast growing startup and are willing to take our onboarding process to sky-high level. working hours are pst business hours (los angeles)
Адрес
Москва