компания "alterra inn" responsibilities: to be an ambassador of the front office and of the hotel, in and outside the work place. to be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a public relations role to ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service to ensure that the privacy of the guests and the confidentiality of the information is respected to be fully aware of and to report all guest comments or complaints to manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording it to call the fom or the dm for advice in serious cases or if an approval is required to be aware of all vips visiting or staying in the hotel to ensure proper completion of all cid and local government requirements concerning hotel guests and files to ensure training and regular “refresher” courses are conducted and attended as scheduled to ensure the accor loyalty programs are promoted and to build strong and long-term relationships with the guests requirements: knowledge of hotel industry the ability to foster commitment, team spirit and trust computer skills (word, excel), micros, opera strong verbal and written communication conditions: lunches uniform training
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Казахстан Алматы