компания "softswiss" softswiss is a rapidly growing it product company which always welcomes professionals in various areas of it and igaming to join the team. we are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return. if you are fast thinking, nice speaking, and self-organized, we would like to get your response to this position. responsibilities:• analysis of clients requirements• maintaining technical infrastructure and monitoring problems• negotiations with clients and team over the phone, messengers, e-mail as well as face to face• communicating client’s requirements to the first line support team• delivery of the high-level services to the client• quality control and chat supervision• client satisfaction analysis• manage a multitude of tasks in a timely fashion• provide feedback to the team• assist in any additional ad hoc projects requirements:• previous experience 1+ year as a technical support lead or technical support specialist in an it company• previous experience in managing a team of 20+ people• ability to interact effectively with peers, management, and high-level clientele• must have solid interpersonal skills and the ability to maintain and develop internal and external relationships• solid computer, analytical, organizational skills• proficient command of english close to a native level• ability to work both independently and in a team• planning and management skills• highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time. work conditions:• full-time schedule• opportunity to join one of the most progressive and fast-growing it spheres• we are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity• our own products line which has recommended itself multiple times in a variety of market cases• your salary is protected against inflation and currency spikes, the whole salary amount is specified directly in the job offer• medical insurance + 25 days of vacation + 5 sick days softswiss highly appreciates driven, ambitious specialists ready to achieve goals and objectives and attain prosperity for themself as a result. know someone who might be a great fit here? please share this vacancy with them!
Адрес
Грузия Тбилиси