Operations Analyst

компания "glovo kazakhstan" about glovo: we’re a barcelona-based startup and the fastest-growing delivery player in europe and africa. with food at the core of the business, glovo delivers any product within your city at any time of day. our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. a job where youchr(39)ll be challenged and have the most fun working through tech-enabled experiences. your work-life opportunity: join us as an operations analyst and become a key member of glovochr(39)s local operations team! we offer a challenging and dynamic environment with many opportunities for learning and development. the couriers, “glovers” for us, are the key player in glovo’s marketplace. we are looking for an analyst who will find the balance between creativity and data-driven objectivity in such a way that they carry out projects that seem impossible until they come true. you will be in charge of the quality of couriers, from the moment they register on the acquisition page till they churn, always pushing for high-quality standards while reducing fraud to ensure we have smooth operations. be a part of a team where you will: provide analytical support to the kazakhstan team through a deeper understanding of glovochr(39)s operations model perform analysis to come up with insights to help improve kpis in all the cities around the region propose, track and consolidate new ideas to improve the operations by being obsessed with glovochr(39)s kpis own and co-create the courier quality funnel and optimization of it help to decrease courier fraud across the region build tools and processes, to carry out automated actions and monitor couriers own dashboards and build new tools to improve the visibility of metrics in the department develop analytical frameworks and models for the area and be able to instruct and communicate for all the department understand and deep-dive into the data to understand the reasons and the levels we can act upon to improve kpis (and be accountable for them) evaluate strategic opportunities, performing a broad range of quantitative analyses and a/b tests contribute towards the continuous improvement of the glover lifecycle through out-of-the-box thinking understand local and regional needs, and put yourself in the skin of the glover - understand who they are you have: bachelor in engineering, maths, or any technological domain passionate about analytics: you enjoy deep diving into problems to find the root cause problem-solving skills: no problem is too small or too big excel proficiency knowledge in sql some experience in python and javascript is a plus knowledge of visualization tools like tableau, looker & qlikview exceptional verbal and written communication skills (english is a must) proactive, organized, and obsessed with details