Functional Lead of Verification (KYC) department

We are looking for a colleague who would be in charge of KYC (Know Your Customer) department which performs documentation verification procedures. What you will do: Understand and ensure achievement of goals and key performance indicators of the international KYC team. Be an ambassador of Company values and culture for employees. Ensure team members understand Company mission and vision and share its values. Explain the interlink between company goals and all level employees’ goals and achievements. Understand and strengthen team knowledge of the product and business processes in the company cascading to department level. Ensure fair workload distribution. Be involved and/or manage cross-functional activities. Notify management on problems and possible solutions in a timely manner. Act as a role model in corporate communication. Create and maintain comfortable and professional work environment for effective results. Implement changes inside KYC team in all international offices. Develop the product and the processes of international KYC team. Plan and forecast results and development of international KYC team. KYC Lead is responsible for: workforce planning across all international offices TLs development and mentorship conducting performance review sessions for the team members providing and gaining developmental feedback from direct reports and other team members collaborating with the other divisions TLs in order to align the approach to any working matters related to people or processes collaborating with HR team on any employee related matters ensuring processes and changes are communicated properly and running smoothly within the department What we are looking for: Experience in Customer Service, preferably as a Lead of Verification department Experience of managing teams (20+ people), as well as manage managers is a must Leadership skills Mature person who can act as reliable mentor for their reports and advisor for other Team Leads and Management Feedback giving and receiving skills are must: should be able to give constructive developmental feedback to employees in a proper and timely manner. Able to work within a multitasking environment (should be able to switch focus fast), agility and adaptability. English level is at least upper-intermediate Our main value is transparency, so it should be totally acceptable for the candidate to keep his calendar open and keep track of the working progress in public access. Strategic thinking skills, ability to decompose the strategy to the tactics, and the tactics to the operational tasks. Playing coach - act as a role model for all employee related activities What we offer: Competitive compensation depending on experience and skills; Office mode job; Numerous benefits (paid lunches, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.); Professional development opportunities; Working in a high-energy professional environment; Corporate and social events