Service Delivery Manager (Remote)

компания "clearscale" service delivery manager (remote eu) clearscale (headquartered in san francisco, california, usa) - aws premier consulting partner has been offering a full range of professional cloud computing services for over 10 years, including architecture design, devops automation, refactoring and cloud-native applications development, integration, migration, solving all sorts of security issues (from just a security check to preventing cyber-attacks) and 24/7 technical support using the best-advanced technology. the list of our customers is diverse: from governments (clearscale is an official cloud partner of the state of california) and educational institutions (university of california, san francisco) to well-known global brands (ibm, samsung, gopro, hp, conde nast, carl zeiss, etc.) the number of satisfied customers has been well over 850, some of which can be found on the companychr(39)s website in the case studies section. we were the third company to gain a new aws competence: applied ai and machine learning operations (mlops). less than 15 partners have this competency! we have obtained the status in the database freedom program (total less than 20 companies in) proven expertise as a managed services provider (total less than 16 companies in). this means that clearscale can perform a full cycle consultancy and service: from audits, system or software development to the 24/7. you can read more about us on the company page - managed services. since the very foundation of the company, we work 100% remotely from various cities and countries. about the role clearscalechr(39)s msp team is growing rapidly and looking for an experienced service delivery manager. the successful candidate will work closely with our customers and process owners in order to gather requirements and provide the best solutions. responsibilities: operate as the day-to-day point of contact for assigned accounts develop and sustain an effective relationship take part in weekly meetings/calls with dedicated customers onboard and integrate new clients conduct online demos for new deals deal with customers’ requests and escalations create tasks for the engineering team, prepare reports, infrastructure audits of customers’ environments (cost optimization); manage customer satisfaction surveys ready for late meetings/calls responsible for invoice management working close with coo, support team lead, and noc engineers expected skills: understanding of cloud technologies (aws, azure) long-term relationship maintenance skill time management, multitasking and prioritizing while ensuring deadlines are met with attention to detail communication and negotiation skills fluent spoken and written english (b2/c1) familiar with aws cost management services (budgets, cost explorer, cost & usage report and, etc) 3+ years of experience in an account/sales management role selling products/services in a b2b market experience working with monitoring software tools (zabbix, connectwize, datadog and etc.) ability to learn the ins and outs of the managed services we offer # 1 fair wage the high hourly rate in usd full-time, 40 hours per week contract. it’s your main and permanent place of work, not a freelance job payments every 2 weeks annual rate review: received clientchr(39)s appreciation, obtained an aws certificate, saved the world? the reward is based on facts, not on a personal attitude reference program: many engineers joined the team by the recommendation of their friends and former colleagues and we have a reward for this # 2 independence from the office location or office conditions. the only requirement - fast and reliable internet. at the same time, our engineers do not work evenings or weekends: wechr(39)re focused on your local timezone from any annoyance or big team buzz - we are a community of professional engineers, valuing each otherschr(39) time and effort from corruption and bureaucracy - we operate in an honest and competitive environment and we are one of awschr(39)s top 10 key partners. # 3 professional development work with innovative silicon valley companies and traditional american companies at the cutting edge of digital transformation we work with the newest technologies in aws cloud and open-source tools like jira, confluence, lucidchart, slack etc constant practice in written and spoken english the team willing to share its experience paid aws certifications: we provide training material, paid time off and the examination itself horizontal and vertical career growth - we keep growing and people keep growing with us