компания "edna" we’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. our ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. job goals and responsibilities: act as the main point of contact in all matters relating to client concerns and needs build strong client relationships to achieve long-term client relationships ensure revenue growth from client accounts by increasing their consumption of edna services and upselling them edna solutions make sure client complaints and issues are resolved on time. collaborate with internal departments making sure they satisfy client needs keep track of and control client payment receivables, dues. carry out operational tasks related to invoicing, contract updates and renewals maintain accurate client records in crm system generate and maintain all necessary reports requirements: 3 years of work experience in customer service or customer relationship management roles experience of working with international markets will be added advantage experience of working in telecom/it/saas industries fluency in english language skills with strong verbal and written communications skills good in multitasking, organizational skills and attention to details conditions: office in 5 min from m. autozavodskaya, business center omega plaza career growth opportunities 50% compensation for parking place modern and cozy office, including tea, coffee, sweets, fruits flexible working time schedule birthday bonus education, trainings, participation in professional events (for company expenses) after trial period: medical insurance (incl. stomatology). special price for medical insurance for relatives
Адрес
Москва