компания "perfetti van melle" main responsibilities: support/maintain configuration and installation of the pcs, desktop phones, smartphones, printers, videoconference equipment, and applications to include, but not limited to, setup, patch updates, hardware replacements/repair. run user service requests diagnosis and troubleshooting and lead through to their resolution. provide remote and on-site it support to all users of corporate it services. accurately record customer support issues in a helpdesk tracking system. maintain it service desk kpis. manage mobile services. interact with it services and equipment vendors when required. manage office it consumables and spares stock. setup and manage user accounts in active directory. manage office telephone station. interact with global it helpdesk colleagues on service requests resolution. participate in equipment inventory. requirements: good interpersonal skills, client-oriented. analytical mindset. bs degree or above in computer science or related fields. >2 years’ experience as an it support specialist. understanding itil v3 principles. knowledge and good working experience on ms-windows 7/10. understanding of network printing principles. good experience on ios and android devices setup and support. hands-on experience on desktop and laptop pcs hardware basic repair and upgrade. excellent knowledge of ms office 2016/office 365, ms outlook applications. basic understanding of tcp/ip networks and vpn operation and troubleshooting principles. basic understanding of voip troubleshooting and avaya ip office basic administering. windows active directory users’ management understanding. english - intermediate level, enough to communicate with english-speaking colleagues (written and spoken). we offer: job in multinational fast growing fmcg company, stable salary payments, annual bonus based on the results of work, medical insurance, empowering and supportive corporate culture, location: new comfortable office within 3 minutes walking distance from ulitsa 1905 goda.
Адрес
Москва