компания "al hilal банк" we are looking for an it help desk senior officer duties and responsibilities: register user requests received over different channels, including phone and email; assign requests to the responsible team or person; provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; walk users through problem-solving process; properly escalate unresolved queries to the next level of support; requirements bachelor’s degree in computer science or equivalent; at least 1 year of relevant experience providing help desk support in it operations; excellent communication skills; installing and upgrading hardware and software systems; confident knowledge of the pc at the level of an advanced user; knowledge of the microsoft windows / office family of products. good command of spoken and written russian and english languages; conditions: almaty city, esentai tower medical insurance on special conditions paid annual leave 22 business days bank products with a subsidy health & education allowance online banking academy shortened working hours on fridays friendly team international corporate culture flexible working schedule
Адрес
Казахстан Алматы