Infrastructure Operations Engineer

компания "lyft blr" at lyft, our mission is to improve people’s lives with the world’s best transportation. to do this, we start with our own community by creating an open, inclusive, and diverse organization. infrastructure ops engineers serve as experts in the products and services offered by the infrastructure organization. they find solutions to problems with the products and help infra’s customers work through technical difficulties. through their investigations, they contribute to product knowledge and help make future support work easier. responsibilities: help triage, debug and pull engineers to mitigate incidents and improve our systems take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future research, diagnose, troubleshoot, and debug customer issues encountered in the field develop and contribute to internal and external knowledge bases be a champion for infra’s customers and hold infra teams to a high standard of customer service experience: experience debugging complex problems that span multiple systems understanding of apis, microservices, and cloud computing technology familiarity with kubernetes or other container orchestration solutions is a plus familiarity with envoy or other service mesh solutions is a plus experience with go, python, or similar languages excellent written and verbal communication skills, problem solving skills, customer serviceand interpersonal skills passion for customer service and ownership of the customer experience includingcomprehensive issue resolution understanding of support organizations and key indicators that drive supportability the passion and ability to learn new things, while never being satisfied with the statusquo benefits: the opportunity to work with the smartest engineers in the industry. professional and stable working environment. the latest technology and equipment you need. english classes with native speakers. corporate events. family building benefits. weekly team activities, in-office yoga, and much more. 28 calendar days for vacation and up to 10 paid days off. spacious office facing the national library. unlimited snacks and drinks, you’ll never stay hungry with us!