Reservation agent

компания "alterra inn" responsibilities: supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue recognize a vip guest and to apply the concerned policies recognize potential clients and to transmit information to the sales department maintain a good commercial relationship with all the bookers: guest / company / agencies promote the accor loyalty programs and the hotel promotions respect the privacy of the guest and the confidentiality of the information manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it requirements: knowledge of hotel industry the ability to foster commitment, team spirit and trust computer skills (word, excel), micros, opera strong verbal and written communication conditions: managed hotel of accor chain in almaty city center lunch trainings and development career opportunity