компания "hampton by hilton turkistan" important: experience in hotel front office / f&b department, knowledge of opera and hospitality service orientation is mandatory for this position. position purpose to be a passionate hampton host and highly collaborative member of the guest service team who assists the guest service manager in leading the department and delivering customer experiences with true hamptonality, across front office, night, reservations, f&b, and kitchen. duties & key responsibilities come to work every day with a smile on your face ☺ execute duties as assigned by the gsm or general manager be responsible for the management of the entire guest service operations or assigned outlet/team in the absence of the gsm organize the ‘work areas’ to be able to deliver outstanding hampton customer service from welcome to good-bye in assigned shifts (early, late, night) supervise and support guest service agents in delivering outstanding customer service in all shifts (early, late, night) to ensure happy@hampton guest experiences at all times. demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly, living up to the guarantee of hampton guarantee. assist the gsm in providing a safe and stimulating working environment, allowing all guest service team members to thrive and grow their skills. train new guest service tms on processes, products, systems, and guest service delivery as per the guidance of the gsm and in line with the hampton brand d requirements hold pre and post shift briefs with the guest service team and apply learning during the next shift recognize guest service agents for a job well done during the shift and train skills on the job. be a positive and very active contributor in hotel meetings (e.g. huddles) with the guest service team to help achieve/maintain a high level of happiness, trust & engagement in the team. assist the gsm in ensuring all team members in the team (in particular in the kitchen) are trained on health & safety aspects and adhere to relevant policies provide constructive suggestions/feedback to the gsm on products and processes and service delivery assist the gsm in recruiting and interviewing candidates for guest service agents roles always deliver ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily be heavy be a hilton honors enrolment champion who demonstrate a high level of knowledge on hilton honors and be the trainer for others in the team be a role model for others in regards to passionate, friendly guest service in line with hampton brand values and personality behaviors specific job knowledges, skills and abilities to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: hospitality, service-orientation strong leadership abilities and organizational skills willingness to develop team members and self flexibility to respond to a range of different work situation proficiency in english, russian and kazakh languages we offer social security and guaranties partial reimbursement for housing international brand experience and career development training and development opportunities corporate hilton travel program hamptonality starts with me! "hamptonality starts with me!" is what defines hampton team. so what exactly does it mean? it means we make hamptonality our own. we bring our own individual strengths and irresistible personalities to work. we find our own ways to deliver on our brand values. it’s a fact that the world needs more people who are friendly, authentic, caring and thoughtful. if itchr(39)s all about you, join us!
Адрес
Казахстан Туркестан