Junior Commercial Operations Specialist

компания "ge (general electric company)" junior commercial operations specialist is responsible for first class service contract process execution on customer service contracts; data entry into the database for assigned area, ensures timely and accurate billing of customers for contract and non-contract services, quality and integrity of the customer contracts, accuracy, correctness, and up-to-date completeness of the operational mechanism processes. junior commercial operations specialist acts as liaison/partner with service sales, service delivery, field service and customers to meet commitments and resolve issues related to invoicing and contract administration. responsibilities driving the overall execution of the gehc customer service contract loading into all applicable processes including additions and modifications to existing contracts. this may include field communications and verification along with contract submission pre-work timely and accurate billing of customers for contract and non-contract services maintain install database accuracy by supporting field team and external customers via phone and email work closely with field service sales and service delivery, service marketing and offering team to resolve technical and process-related issues providing support for timely resolution of customer invoicing disputes in coordination with service sales, finance and legal teams providing policy and process support to sales team on crm tools utilization effectively management and prioritizing of the various projects with minimal supervision following to the processes and procedures set in the company, local legislations, and regulations qualifications/requirements bachelor’s degree 1-2 years of working experience in a commercial field proficient in use of ms office with speed and accuracy excellent analytical and communication skills with the ability to communicate with employee and customers at all levels high level of telephone and customer care skills ability to work under pressure against tight deadlines, getting work right first time time management skills with the ability to work with accuracy and minimum of supervision ability to manage all aspects of customer service, customer satisfaction, and contractual commitments ability to monitor and manages critical path elements of consolidated projects time management skills with the ability to work with accuracy and minimum of supervision intermediate english or up