компания "ostrovok.ru" emerging travel group (etg) is a travel-tech company that owns four brands: ratehawk, zenhotels, ostrovok.ru and b2b.ostrovok. 11 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel services on etg sites in 220 countries. we are continuing to grow rapidly, so we need talented, active professionals to help us develop international products and conquer new markets. we are looking for a additional services specialist to join our service support team. job responsibilities: helping clients and partners to handle requests to add additional services, cancel or change bookings; communication with hotels and suppliers; recording information in the crm system about work done. we expect that you: know english on at least upper intermediate level: are capable of speaking on the phone in english, can write in business english; learn quickly, are results-focused and stress-resistant; can multi-task; are client-focused, responsible and careful; possess a strong sense of empathy. desirable: professional experience in the travel industry or in a concierge agency, тмс, dmc or tour operators. what we offer: 100% official salary; remote work; a young and active team of super specialists; interesting and ambitious tasks that will take you to the next professional level; learning: seminars, trainings and conferences. if you want to participate in a conference, we will help to organize it; corporate english and discounts on skyeng; corporate discounts on hotels and other services.
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