Technical support specialist( Takeprofit Technology )

компания "takeprofit technology" we are the takeprofit technology team.https://takeprofittech.comwe develop and support server software for brokerage companies around the world. since 2013, our software has been processing transactions and quotes exchanged by major financial institutions in europe, england, canada, the uae, indonesia, india, cyprus, singapore. every day they process transactions worth tens of billions of dollars, without pause and weekends.we are looking for an employee who is ready to learn constantly, ask a lot of questions, and go all the way in solving their tasks.don’t worry if you donchr(39)t know anything about stocks, futures, cryptocurrencies and fintech: at the beginning of work you will be taught the specifics of the sphere and our activities.the main responsibilities of the technical support employee include: initial processing and registration of requests in zendesk and skype installation and configuration of the companychr(39)s products under windows os monitoring the operation status of products via grafana and papertrail investigation and elimination of the causes of errors (crashes of trading servers, incorrect execution of transactions, reasons behind quotes interruption, etc.) interaction with developers, product and project managers to solve complex technical issues expanding and keeping the knowledge base up to date requirements: at least three years of experience in technical support; experience in “advanced” work with windows os: remote access to the server, adding rules to the firewall, restarting services; experience in investigating and troubleshooting problems by reading logs, experience in testing; technical or mathematical education; experience in writing technical documentation; ability to read, write and understand english to at least upper-intermediate/b2 level. we offer: official employment under the labor code of the russian federation work schedule: 5/2 from 10:50 to 19:20, remote work the possibility of horizontal and vertical career growth within the company weekly english speaking club possibility of partial compensation of external training at the expense of the company sports compensation voluntary medical insurance after 6 months of work