L2 Support Manager

компания "мобильная аналитика / тм splitmetrics" in this role you will: perform technical investigations of the issues escalated through the l1 support by deep diving into raw data files, databases and server logs. create issue reports in jira and make sure the team is up-to-date. communicate with partners in english (appsflyer, adjust, kochava, branch, tenjin, singular) when investigation on the partner’s side is required. monitor platform health metrics and action accordingly in case of incidents. document technical knowledge in the form of notes and manuals. support customers with uploading historical data from tracker platforms into our system take ownership of customer issues and see them through to resolution. escalate a problem to other internal teams as appropriate what wechr(39)re looking for: confident knowledge & skills in sql. experience in l2 technical support. expert level competence using microsoft excel. linux bash scripting basics experience in analyzing server logs, ability to parse and read log files. experience in troubleshooting for applications and databases using various tools and approaches. experience in working with platform health monitoring systems such as datadog, grafana, etc. customer-focused approach to ticket handling. good written english communication skills. it will be nice if you have: experience in work with jira or other tracking systems. experience in work with regular expressions. experience in work with integrations of different systems. experience in working with apis. mobile attribution specifics understanding what is there for you? 20 working days of vacation per year + 5 days off. flexible working hours, remote-first working environment.