Customer Service Representative (Russian/English)

компания "binance" responsibilities: handle high volume live chat and other online tools. provide accurate, valid and comprehensive information. follow communication procedures, guidelines, and policies. support other business units with customer liaison, accurately document customer requests. manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution. go the extra mile to engage customers. requirements: college degree or above. fluent russian language, and advanced english speaker. minimum 1 year experience in customer service, preferably in finance or e-commerce industry. outstanding new graduates are also welcomed to apply. high level of honesty and integrity; proactive and meticulous; a sense of responsibility and team work spirit. ability to work under pressure, strong communication skills and exceed beyond expectation. passionate for customer service industry and can accept to work under different work shifts. positive about the crypto industry. working at binance: do something meaningful; be a part of the future of finance technology and the no.1 company in the industry. fast moving, challenging and unique business problems. international work environment and flat organisation. great career development opportunities in a growing company. possibility for relocation and international transfers mid-career. competitive salary. flexible working hours. casual work attire.