Operator

компания "pro max hvac & appliance repair inc" responsibilities: receiving incoming calls, processing requests and appeals from customers through all non-voice channels (email, chat, messages), consulting customers about services and quotes, selling the company’s services. requisitioning customers, scheduling technicians visits. coordination of engagement technicians with customers, support queries. settlement of conflict situations. work in crm system. make outgoing informative calls. debts collection. required skills: you are fluent in english (c1/c2 levels both in verbal and written communication). good pronunciation is highly needed. you are fluent in russian (с2 level). you have high learning ability, information retrieval skills and high communication skills. you are friendly and strongly customer-oriented. you are hard working and attentive. you are proactive and accomplished. pc knowledge at the level of a confident user working environment from home should be the following: enclosed room (quiet place without outside noise), personal computer (laptop), headset (headphones with microphone, with noise pressure function), high-speed (stable) home internet. desirable/is welcome technical or linguistic education. experience as a contact center operator (remote or in-house) experience as a service specialist. experience in international projects involving the use of live english speech. experience in sales of services (not goods), experience of warm and hot sales. experience in working with any crm software. we offer: remote position. working hours are 8am-8pm pst (pacific standard time), 4-hour shifts. schedule with shifted weekends. 2 months of probationary period. competitive salary is $3 per hour for the probationary period. your salary after the probationary period is $4 - $5 plus bonuses for each successful bid. please submit your application with a cover letter starting with the phrase “currently i live in (your city and country)“.