Guest Relations Agent

компания "corinthia hotel st.petersburg (отель «коринтия санкт-петербург»)" the corinthia st. petersburg is currently looking for ambitious and professional candidates for the position of guest relations agent. responsibilities: welcoming guests in a friendly and professional way addressing and escalating customer complaints providing information about facilities, programs and other services review arrival lists to welcome guests attend to special guests (e.g. vips) and answer their inquiries help prepare welcome folders with collateral (e.g. room service menus, area descriptions) provide information about amenities, area and venues and promote services anticipate guest needs and build rapport with customers offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) address customer complaints and escalate to guest relations manager when needed record information in the logbook daily ensure compliance with health and quality standards. requirements: familiarity with hospitality industry standards experience as a guest relations officer is a plus proficiency in english; knowledge of additional languages is a plus computer literacy a customer-oriented and professional attitude an outgoing personality outstanding communication abilities excellent organizational and time-management skills. conditions: a chance to join high performing team of the best mice hotel in russia broad opportunities for rapid career growth and professional development competitive officially declared salary medical insurance for you and for your child (after the probation period) wide range of staff incentive programs; corporate learning and development opportunities free meals on duty friendly atmosphere and mutual support work in the very center of the city (7 min from metro mayakovskaya & vladimirskaya)